Resume
Sion Jones
Sion Emyr Jones
Education:
2009-2010
Subject Title:
Grade:
Bridgend College
Elklan (Speech and Language support for under 5s)
Level 3
2007-2009 Bridgend College
Subject Title: CACHE Diploma Childcare and Education
Grade: Level 3 (C,C,C)
2006-2007 Bridgend College
Subject Title: BTEC First Diploma Health and Social Care
Grade: (M) Merit
Profile:
Studied different child care courses for the past five years, good customer service skills and appropriate skills gained, I feel this job would help me gain experience and further develop my skills
Achievements
• Domestic Abuse Training 2012
• First Aid, paediatric care 2009- 2012
• Emergency First Aid at Work 2012- 2015
• Child Protection Training 2011 1 day training
• Food Safety in Catering: Pass 2011 1 day training
• Code of Practice –Special Needs and play plans 2011 1 day training
• Foundation Phase training (Play to Learn) 2011 1 day training
• Sign Language, Level 1 2006-2007
• Achieved Bronze Duke of Edinburgh. 2005-2006
Work Experience:
• Customer Service Supervisor in Claire’s Accessories, Bridgend. 2007-2010.
Duties
As a customer service supervisor, I deal with customer complaints, colleague complaints, cash handling, meetings, ensuring we achieve the given customer service interaction percentage, using the telephone, communicating between stores, dealing with breaks, standing in for the customer service manager when not in, and ensuring customers have an enjoyable experience while they shop.
• Action for Children-Flying Start, Child Care Assistant-Caerau School, Feb 2010 – Present
Duties
To contribute to a program suitable to the age range of children, keep a record of achievements for your key child, parent/carers, communicate with different services such as health visitors, social workers, and speech and language therapist. Ensure all children are in a safe and stimulating environment.
Achievements:
• Prefect in Edington & Shapwick School
• Duke of Edinburgh Award: Bronze.
• Successful Customer Service Supervisor, Claire’s Accessories
• Suitable courses completed
Outward Work Experience
• Bridgend College Block K (Special Needs) Sep 2006 – Jun 2007
• Litchard infants (4-7yrs) Sep 2007 - Dec 2007
• Sarn Nursery (1-3yrs) Jan 2008 - Jun 2008
• School House Nursery (0 -1yrs) Sep 2008 - Oct 2008
• Bryncethin School (4-7yrs) Feb 2009 – Jun 2009
•
Outwards Experience
• Hard working/reliable
• Flexible
• Confident & confidential
• I.T literate
• Committed
• Three years in Claire’s Accessories
• Two years in Action for Children Flying Start as a Playworker
Availability: To be discussed
References:
- Professional Reference: Andrea Jones, Claire’s Accessories Bridgend-Customer Service Manager. 15 Caroline Street Bridgend CF31 1DQ
- Professional Reference: Nevin Thomas, Action for Children-Flying Start- Childcare Manager. 3 & 4 Clos Y Waun Brackla, Bridgend CF31 2QN
References available upon request.
Education:
2009-2010
Subject Title:
Grade:
Bridgend College
Elklan (Speech and Language support for under 5s)
Level 3
2007-2009 Bridgend College
Subject Title: CACHE Diploma Childcare and Education
Grade: Level 3 (C,C,C)
2006-2007 Bridgend College
Subject Title: BTEC First Diploma Health and Social Care
Grade: (M) Merit
Profile:
Studied different child care courses for the past five years, good customer service skills and appropriate skills gained, I feel this job would help me gain experience and further develop my skills
Achievements
• Domestic Abuse Training 2012
• First Aid, paediatric care 2009- 2012
• Emergency First Aid at Work 2012- 2015
• Child Protection Training 2011 1 day training
• Food Safety in Catering: Pass 2011 1 day training
• Code of Practice –Special Needs and play plans 2011 1 day training
• Foundation Phase training (Play to Learn) 2011 1 day training
• Sign Language, Level 1 2006-2007
• Achieved Bronze Duke of Edinburgh. 2005-2006
Work Experience:
• Customer Service Supervisor in Claire’s Accessories, Bridgend. 2007-2010.
Duties
As a customer service supervisor, I deal with customer complaints, colleague complaints, cash handling, meetings, ensuring we achieve the given customer service interaction percentage, using the telephone, communicating between stores, dealing with breaks, standing in for the customer service manager when not in, and ensuring customers have an enjoyable experience while they shop.
• Action for Children-Flying Start, Child Care Assistant-Caerau School, Feb 2010 – Present
Duties
To contribute to a program suitable to the age range of children, keep a record of achievements for your key child, parent/carers, communicate with different services such as health visitors, social workers, and speech and language therapist. Ensure all children are in a safe and stimulating environment.
Achievements:
• Prefect in Edington & Shapwick School
• Duke of Edinburgh Award: Bronze.
• Successful Customer Service Supervisor, Claire’s Accessories
• Suitable courses completed
Outward Work Experience
• Bridgend College Block K (Special Needs) Sep 2006 – Jun 2007
• Litchard infants (4-7yrs) Sep 2007 - Dec 2007
• Sarn Nursery (1-3yrs) Jan 2008 - Jun 2008
• School House Nursery (0 -1yrs) Sep 2008 - Oct 2008
• Bryncethin School (4-7yrs) Feb 2009 – Jun 2009
•
Outwards Experience
• Hard working/reliable
• Flexible
• Confident & confidential
• I.T literate
• Committed
• Three years in Claire’s Accessories
• Two years in Action for Children Flying Start as a Playworker
Availability: To be discussed
References:
- Professional Reference: Andrea Jones, Claire’s Accessories Bridgend-Customer Service Manager. 15 Caroline Street Bridgend CF31 1DQ
- Professional Reference: Nevin Thomas, Action for Children-Flying Start- Childcare Manager. 3 & 4 Clos Y Waun Brackla, Bridgend CF31 2QN
References available upon request.