Resume
Maria Martinez
MARIA MARTINEZ
________________________________________
105 Buena Vista Park Soledad, CA 93960
________________________________________
OBJECTIVE
Obtain a position that promotes professional and personal growth where
I may utilize my skills I already posses.
________________________________________
SUMMARY OF QUALIFICATIONS
Able to provide excellent customer service
Bilingual in English and Spanish
Use of Microsoft Applications such as Office, Word, and Excel
Well organized and great time management
Outgoing and presentable with strong interpersonal skills
________________________________________
AREAS OF EFFECTIVENESS
CUSTOMER SERVICE EXPERIENCE
Data entry and data entry of backed up data after a power outage,
input credit applications. Assist and review with customers warranty
policy terms to determine whether a particular defect is covered by
our manufacturer. Confer with customers by telephone or in person to
provide information about products or services and obtain details of
complaints. Follow up on part orders, review and evaluate diagnostic
case notes from a on-site technician for a better understanding of the
customers open issue with the defects of the merchandise. Compare
disputed merchandise with original information from invoices and
prepare invoices for returned merchandise. Resolve customers` service
or billing complaints by performing activities such as exchanging
merchandise, refunding money or adjusting bills.
OFFICE EXPERIENCE
Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and
address complaints. Answer telephones, direct calls, and take
messages. Compile, copy, sort, and file records of office activities,
business transactions, and other activities. Operate office machines,
such as photocopiers and scanners, fax machines, voice mail systems,
and personal computers. Compute, record, and proofread data and other
information. Maintain and update filing, inventory, mailing, and
database systems. Open, sort, and route incoming mail, answer
correspondence, and prepare outgoing mail. Review files, records, and
other documents to obtain information to respond to requests.
TEACHING EXPERIENCE
Tutor and assist children individually or in small groups to help them
master assignments. Supervise students in classrooms, halls,
cafeterias, school yards, and gymnasiums, or on field trips. Enforce
administration policies and rules governing students. Observe
students` performance, and record relevant data to assess progress.
Discuss assigned duties with classroom teachers to coordinate
instructional efforts. Present subject matter to students under the
direction and guidance of teachers. Organize and label materials and
display students` work in a manner appropriate for their education
levels and perceptual skills. Distribute tests and homework
assignments and collect them when they are completed.
________________________________________
EMPLOYMENT EXPERIENCE
05/11-2/12, Front Office Sales Clerk, Ashley Furniture Home
Store, Salinas ,CA
05/09-11/10 Server, The Windmill Restaurant, Gonzales, CA
12/08-01/09 QA Analyst-Bubbler, Kelly Services, Monterey, CA
08/08-11/08 Receptionist/Office Assistant, Ramsay Highlander Inc,
Gonzales, CA
02/07-11/07 Teacher’s Aide, Frank Ledesma Elementary School, Soledad,
CA
________________________________________
EDUCATION
2006 General Education Diploma, Chalone High School, Soledad, CA
________________________________________
________________________________________
105 Buena Vista Park Soledad, CA 93960
________________________________________
OBJECTIVE
Obtain a position that promotes professional and personal growth where
I may utilize my skills I already posses.
________________________________________
SUMMARY OF QUALIFICATIONS
Able to provide excellent customer service
Bilingual in English and Spanish
Use of Microsoft Applications such as Office, Word, and Excel
Well organized and great time management
Outgoing and presentable with strong interpersonal skills
________________________________________
AREAS OF EFFECTIVENESS
CUSTOMER SERVICE EXPERIENCE
Data entry and data entry of backed up data after a power outage,
input credit applications. Assist and review with customers warranty
policy terms to determine whether a particular defect is covered by
our manufacturer. Confer with customers by telephone or in person to
provide information about products or services and obtain details of
complaints. Follow up on part orders, review and evaluate diagnostic
case notes from a on-site technician for a better understanding of the
customers open issue with the defects of the merchandise. Compare
disputed merchandise with original information from invoices and
prepare invoices for returned merchandise. Resolve customers` service
or billing complaints by performing activities such as exchanging
merchandise, refunding money or adjusting bills.
OFFICE EXPERIENCE
Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and
address complaints. Answer telephones, direct calls, and take
messages. Compile, copy, sort, and file records of office activities,
business transactions, and other activities. Operate office machines,
such as photocopiers and scanners, fax machines, voice mail systems,
and personal computers. Compute, record, and proofread data and other
information. Maintain and update filing, inventory, mailing, and
database systems. Open, sort, and route incoming mail, answer
correspondence, and prepare outgoing mail. Review files, records, and
other documents to obtain information to respond to requests.
TEACHING EXPERIENCE
Tutor and assist children individually or in small groups to help them
master assignments. Supervise students in classrooms, halls,
cafeterias, school yards, and gymnasiums, or on field trips. Enforce
administration policies and rules governing students. Observe
students` performance, and record relevant data to assess progress.
Discuss assigned duties with classroom teachers to coordinate
instructional efforts. Present subject matter to students under the
direction and guidance of teachers. Organize and label materials and
display students` work in a manner appropriate for their education
levels and perceptual skills. Distribute tests and homework
assignments and collect them when they are completed.
________________________________________
EMPLOYMENT EXPERIENCE
05/11-2/12, Front Office Sales Clerk, Ashley Furniture Home
Store, Salinas ,CA
05/09-11/10 Server, The Windmill Restaurant, Gonzales, CA
12/08-01/09 QA Analyst-Bubbler, Kelly Services, Monterey, CA
08/08-11/08 Receptionist/Office Assistant, Ramsay Highlander Inc,
Gonzales, CA
02/07-11/07 Teacher’s Aide, Frank Ledesma Elementary School, Soledad,
CA
________________________________________
EDUCATION
2006 General Education Diploma, Chalone High School, Soledad, CA
________________________________________